Responsible Gaming

Gaming Should Be Entertainment

At PokiesSurf, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we offer exciting gaming experiences, it's important to approach gambling with a responsible mindset and set realistic expectations about potential outcomes.

Remember: the house always has an edge, and losses are a normal part of gaming. Only gamble with money you can afford to lose.

Age Verification

We are committed to preventing underage gambling. In Australia, you must be 18 years of age or older to access our services. By using PokiesSurf, you confirm that you meet the legal age requirement in your jurisdiction.

If you are under the legal gambling age, please do not use this website. Parents and guardians are encouraged to monitor their children's online activities.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money lost
• Gambling with increasing amounts of money to achieve the same level of excitement
• Feeling restless or irritable when trying to reduce gambling
• Hiding your gambling activities from family, friends, or professionals
• Gambling to escape problems, anxiety, depression, or other negative emotions
• Borrowing money or going into debt to fund gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Lying about the time or money spent gambling
• Failed attempts to cut back or stop gambling
• Jeopardizing relationships, education, or career opportunities

If you recognize any of these signs in yourself or someone you know, seek help immediately.

Self-Help Tools & Player Protection

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Establish a ceiling on how much you're willing to lose during a gaming session.
• Time Limits: Set reminders to take breaks and monitor how long you've been playing.
• Reality Checks: Receive regular notifications during your gaming session to keep you aware of time and money spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need to take a break from gambling.

To access these tools, visit your account settings or contact our customer support team. We encourage all players to use these features as part of a responsible gaming strategy.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to these trusted organizations:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au — Free, confidential counselling and support services for Australians affected by problem gambling.
• Lifeline Australia: www.lifeline.org.au or call 13 11 14 — 24/7 crisis support and counselling.
• National Gambling Helpline: Call 1800 858 858 for free, confidential advice and referrals.

International Support

• UK - GamCare: www.gamcare.org.uk — Information and support for problem gambling in the United Kingdom.
• UK - GamStop: www.gamstop.co.uk — National self-exclusion scheme for online gambling.
• Canada - Responsible Gambling Council: www.responsiblegambling.org — Resources and support for Canadian players.
• US - National Council on Problem Gambling: www.ncpgambling.org or call 1-800-GAMBLER — Confidential helpline and resources.
• Germany - Bundeszentrale für gesundheitliche Aufklärung: Information and support resources for responsible gaming in German-speaking regions.

If You Need Help, Reach Out

Problem gambling can affect anyone, regardless of age, income, or background. There is no shame in seeking help. If you are experiencing difficulties related to gambling, please take action today:

• Contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858
• Use our self-exclusion tools to temporarily or permanently remove yourself from PokiesSurf
• Speak with a trusted family member, friend, or healthcare professional
• Explore counselling or support group options in your area

Recovery is possible. Many people have successfully overcome problem gambling with the right support. You are not alone.

This Responsible Gaming information is provided for educational purposes. PokiesSurf is committed to promoting safe and responsible gaming practices. For questions about our responsible gaming policies, please contact our customer support team.